Crossland Team Client Testimonials – What Our Clients Say

At the completion of every transaction, we mail a Customer Satisfaction Survey to our clients with a postage paid return envelope. The survey asks our clients to rate us on 10 performance factors, based on their experience working with us as listing or buyer agent.

Knowledge, Listening Skills, Problem Solving, Patience, Availability, Enthusiasm, Communication, Caring, General Conduct, and “Easy to Work With” are all scored from 1 to 10 with “10” being best. We also ask “what did you like most about working with us?”

Below are representative comments received from past clients, used with their permission.

Christopher, Buyer/Investor, 2006, Worked with: Steve, Rated us: 10
What did you like about working with us?

“Found Steve off the internet. I chose to work with Steve because of his excellent website and counsel, particularly as an out of state (Hawaii) investor. He was not just trying to have me buy property, but educating me on the Austin market and allowing me to make the decisions”

 


Lou Ann, Seller, 2006, Worked with: Steve, Rated us: 9.8
What did you like about working with us?

“Stayed in touch, good at evaluating prospective buyers and evaluating offers”

 


Jane, Buyer/Occupant, 2006, Worked with: Sylvia, Rated us: 9.3
What did you like about working with us?

“You were very personable, accessible and had a proactive, positive, can-do approach to the process throughout”

 


Thom, Buyer/Investor, 2006, Worked with: Steve, Rated us: 9.7
What did you like about working with us?

Very good knowledge of rental market and what makes a good rental home. Willing to work with us long distance. Previewed homes for us and gave excellent recommendations.

 


Nancy, Buyer/Occupant, 2005, Worked with: Sylvia, Rated us: 10
What did you like about working with us?

“Yourself! Helpful, thoughtful consideration of our concerns! Well done!”

 


Pam, Buyer/Occupant, 2006, Worked with:Steve/Sylvia, Rated us: 10
What did you like about working with us?

“Knowledge, Blog, you’re a great team – what one doesn’t know the other comes in to save the day, all with honesty”

 


Jeniffer and Sally, Buyers/Investors, 2006, Worked with: Steve, Rated us: 10
What did you like about working with us?

“Great attitude, really listened to me, very thorough, experienced as investors, fun”

 


Dan, Buyer/Investor, 2006, Worked with: Steve/Sylvia, Rated us: 8.7
What did you like about working with us?

“Outstanding knowledge of market in Austin. Fully up to speed on how to help out-of-state investor”.

 


Logan, Seller, 2006, Worked with: Steve/Sylvia, Rated us: 10
What did you like about working with us?

“You guys did all the work and excellent work you did. All I had to do was be in contact. This has to have been the easiest business transaction I have ever been involved in. Thanks again for making it so”.

 


Anthony, Seller, 2007, Worked with: Steve/Sylvia, Rated us: 9.2
What did you like about working with us?

“Everything – what else can I say?!”

 


Eric, Buyer/Occupant, 2007, Worked with: Sylvia, Rated us: 9.7
What did you like about working with us?

“Very responsive. Always returned calls and emails ASAP! Very professional and helpful. Sylvia is hardworking and did not forget about me once the home was sold. Thanks Sylvia!”

 


Jack, Seller, 2006, Worked with: Steve/Sylvia, Rated us: 9.0
What did you like about working with us?

“Very professional in every way”

 


Jennifer, Buyer/Investor, 2007, Worked with:Sylvia, Rated us: 10
What did you like about working with us?

“Knowledge of Austin real estate market/Investment properties; pleasant; friendly; organized and persistant in home search but not forceful or over-aggressive”

 


Andy, Buyer/Occupant, 2007, Worked with: Steve/Sylvia, Rated us: 10
What did you like about working with us?

“Steve gave me the investor viewpoint at each property we viewed. This was invaluable. My experience with you was flawless”

 


Barbara, Seller. 2008, Worked with: Sylvia, Rated us: 9.9
What did you like about working with us?

“Availability, caring under difficult circumstances, working with three people who each had different ideas”

 


Adolpho, Seller, 2008, Worked with: Steve/Sylvia, Rated us 10
What did you like about working with us?

“Easy web address/contact, fast response to inquiry, fast listing with virtual tour” 

 


 Adam, Buyer, 2008, Worked with: Steve, Rated us: 9.5
What did you like about working with us?

“Always very knowledgeable and willing to discuss details/analysis. Property Mgmt experience is very valuable in understanding investment market.”

 


Evan, Buyer, 2008 (third purchase), Worked with: Steve, Rated us: 9.9 buyer?
What did you like about working with us?
“I appreciate both of you tremendously. Your knowledge and problem solving skills have been crucial to our success.”

 


Brian, Buyer, 2008, Worked with: Steve, Rated us: 10
What did you like about working with us?

“Understanding exactly what we were looking for and making sure we made a wise investment.”

 


Tricia, Buyer, 2008, Worked with: Sylvia, Rated us: 10
What did you like about working with us?

“Patient with a first time buyer. With your help, I felt much more confident in making the largest financial decision I have ever made.”

 


Victor and Corine, Buyer, 2008, Worked with: Sylvia, Rated us: 9.8
What did you like about working with us?

“You both brought a different viewpoint to each challenge.”

 


Ralph, Seller, 2008, Worked with: Steve, Rated us: 10
What did you like about working with us?

“Very personal, responsive. Like the property and the neighborhood.”

 


Todd and Lynne, Buyer, 2008, Worked with: Sylvia, Rated us: 10
What did you like about working with us?

“Great website info. Sylvia was always very prompt on service requests. Very food referrals for ancillary services. Thanks for making our move so smooth!”

 


Wayne and Yushan, Buyer, 2008, Worked with: Steve, Rated us: 9.3
What did you like about working with us?

“Knowledgeable, easy going, got the job done.” “We wanted to thank you for helping us find this wonderful house. We have been here three weeks and the neighborhood is great. It’s quiet, and you can walk the streets in the evenings. We feel we made a great choice based upon your knowledge and guidance, and we wanted to tell you Thanks.”

 


Douglas, Seller, 2008, Worked with: Sylvia, Rated us: 8.4
What did you like about working with us?

“Sold my house fast.”

 


Jason, Buyer, 2008, Worked with: Sylvia, Rated us: 9.6
What did you like about working with us?

“Easy to get along with, friendly, knowledgeable.”

 


Chris, Seller, 2008, Worked with: Both, Rated us: 10
What did you like about working with us?

“Straightforward out to the chase. No nonsense.”

 


John and Sue, Seller, 2008, Worked with: Steve, Rated us: 10
What did you like about working with us?

“You guys were great! We really liked that you told us directly what to do to sell our house (ratter than just hint). You were always available – even on vacation. We were impressed that you noted the 1% error in your fee – which we never would have noticed. I can’t imagine how you could have done a better job!!”

 


Si and Kyung, Seller, 2008, Worked with: Steve & Sylvia, Rated us: 9.6
What did you like about working with us?

“Advice and Caring.”

 


Corey and Libby, Seller, 2008, Worked with: Sylvia, Rated us: 9.2
What did you like about working with us?

“You both took our goals and were able to get us the #1 goal on our list. You listened to us and tried to get what we wanted first and did!”

 


Sandra, Seller, 2008, Worked with: Sylvia, Rated us: 10
What did you like about working with us?

“Great communication, honest, realistic, humor and good natured (no baloney). Excellent marketing.”

 


David and Maria, Buyer, 2008, Worked with: Sylvia, Rated us: 9.7
What did you like about working with us?

“Appreciate the willingness to look at so many houses. Good advice on offer pricing. Willingness to write multiple offers.”

 


Bobby and Amy, Buyer, 2008, Worked with: Steve, Rated us: 8.9
What did you like about working with us?

“We loved that Steve tried to explain everything to us as thoroughly as possible.”

 


Kelly and Scott, seller, 2008,Worked with Sylvia, rated us 9.0
What did you like about working with us?

“The showings were pretty hands off and we were occupying the space of course but felt awkward showing it ourselves on several occasions. -Not a major issue but some people would really have a problem I’d guess.”

Note from Sylvia: This was an unusual property (lhouse/office) which was being used as an office space. The owners felt uncomfortable giving out the alarm code and it was difficult to leave when buyers came with their agents. In lots of cases, since the sellers were there, the buyer and their agents would ask the seller questions during a showing. If I could do it again, I would explain this better to the seller so they would actually leave, or I’d go to every showing myself and field the questions so the seller would not feel they had to show and answer questions about the house”


Dan, buyer, 2008,worked with Sylvia, 8.1
What did you like about working with us?

“very knowledgeable about SW Austin and investment property.”


Miguel, seller, 2008,worked with Sylvia 8.2
What did you like about working with us?

“No comments provided”


Athan & AnneMarie, buyers, 2008,worked with Sylvia 8.6
What did you like about working with us?

“Ability to curb the explanation and process for first time home buyers”


Ellen, seller, 2009, worked with Sylvia rated 10
What did you like about working with us?

“Everything!”


Wesley and Laura, buyers, 2009 worked with Sylvia, rated us 9.9
What did you like about working with us?

“You were friendly and really seemed to want want to find the house that was the best fit for us”


Kelly, seller, 2009, worked with Sylvia, rated us 9.1
What did you like about working with us?

“Having someone on my side. This sale required a lot of patience due to the many challenges. Great job!”


Bridget and Simon, buyers, 2009, worked with both, rated us 9.0
What did you like about working with us?

“You handled this transaction very well and did all that you needed to do in exemplary fashion.”


Michelle and Todd, sellers, 2009, worked with Sylvia, rated 9.2
What did you like about working with us?

“I enjoyed Sylvia’s style, patience, communication and responsiveness” “I felt that the few times I talked to Steve, he wasn’t as friendly or helpful as Sylvia”


Nancie and David, buyers, 2009, Steve, rated 8.6
What did you like about working with us?

“You handled problems well and had good product knowledge”


Robert, buyer, 2009, Sylvia, rated 10
What did you like about working with us?

“Very relevant advice and great insight”


Kalyan, buyer, 2009, both, rated 10
What did you like about working with us?

“The best people I have ever seen in the USA”


Geoff and Nicolette, 2010, Steve, rated 10
What did you like about working with us?

“Exceeded our expectations. Well organized, kept us on track with all appointments. Overall great team to work with going above and beyond!”


Lance and Rachel, 2010, Sylvia rated 9.9
What did you like about working with us?

“Promptly returning calls;always kept us informed; very patient; professional”


 

We are happy to provide additional references upon request.

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