As a general rule, I don’t forward emails from other agents to my clients. Instead, I filter the communication and distill it into what my client needs to know. I rephrase, reframe, boil down and summarize. This benefits my clients by keeping them focused on the relevant information and protecting them from irrelevant, irrational and emotional dialogs that can derail and harm the progress of a real estate transaction.
Not every Austin Realtor follows this approach. In fact, so many forward emails directly to clients that, when composing an email, I automatically assume the other agent’s client will read it unfiltered, as a forwarded message. Thus, when writing emails to other agents, I do so assuming that the agent’s client will read it also. This benefits my clients by allowing me to state the case directly to the other party in a way I hope will seem reasonable, unemotional and persuasive.
My refusal to forward emails to and from my own client so infuriated another agent once, that she accused me of “not presenting” a proposed Amendment. This was a typical listing, under contract after multiple offers. Then came the post-inspection proposed Amendment from the buyer’s agent, which said in the email.
Attached please find the amendment for the above transaction. We have asked for additional closing costs in lieu of repairs as we know your seller is out of state. I have also attached the inspection for your seller to review. There are many delayed maintenance concerns that need attention, for example: trees have not been cared for and have caused damage to the roof, missing smoke detectors, front door lock is broken, many areas of wood rot, air conditioner needs servicing and the sprinkler system needs repair.
Please feel free to call me in the morning if you have any questions otherwise we look forward to moving to the next step.