Buyers will sometimes ask “is Builder X a good builder?” My answer is that your builder’s brand name doesn’t matter enough to make it a decision point in your new home purchase decision.
In other words, if a hypothetical buyer is torn between two similar to-be-built home options in the same neighborhood, I will tell that buyer that the brand name of the builder should NOT be a deciding factor. There are more important things such as the lot itself, the floorplan and standard finish-out.
But I read some bad reviews about Builder X?
Ignore those. You cannot protect yourself from a bad builder experience by ruling any builders out, and you cannot increase your chances of a good builder experience by limiting which builders you consider. Researching builders is folly. The same builder can build two houses side by side, and those two different buyers may have completely different experiences. In fact, one project may go smooth, and the other has a lot of problems. Each build is its own standalone project with its own unique and different problems that will arise, because the lots, floorplans and buyers are all different. That’s normal and expected.
In Texas, as in most Sunbelt states, all the “production builders” use the essentially same pool of subcontractors. It’s not that different from the PC you buy (Dell vs HP), or even many appliances and cars. Drive through the neighborhoods and you’ll see trucks from Casa Mechanical and Chistianson Plumbing working in the same subdivisions on different builder’s home. Few builders have in-house framing crews anymore. All sub out the roofing. All trades get subcontracted out now. It’s these subcontractors that do the work, not the “builder”, which isn’t really a “builder” in the strict sense of the word, but a construction management and marketing company.