One of our buyers just purchased a new home from Wilshire Homes in Belterra. Since the buyer had returned to his out of state home, I took care of the final walk-through with the builder. First, since it was an already completed home, we had our third party inspector perform an inspection, which revealed some items. There were the normal knick-knack inspection things, and some not-so-minor items, including a defective window and some missing exterior trim, all of which Wilshire agreed to cure without complaint. When I did the final-final walkthrough with the construction superintendent to verify the completion of the inspection items, everything was completed and the house looked great.
But, there were a bunch of burnt out light bulbs. Now, we’re not going to let an otherwise happy ending turn sour over some light bulbs, but I told the superintendent I thought the home should be delivered to the Buyer with all components in full working order, including all light bulbs. I was surprised to encounter an initial bit of resistance about this, but eventually I agreed to sign off on the final completion of the home and the superintendent personally promised me that he’d send someone back to replace all non-functioning light bulbs. I did not get that promise in writing but simply trusted him at his word.
We closed yesterday and I visited the home today. I have to admit I was expecting to find burnt out light bulbs but instead found all bulbs replaced as promised.
Why is it we now live in a world where a promise kept is cause for rejoicing? I was genuinely happy and impressed that the Wilshire Homes superintended did what he said he’d do. I’m also sad that something like that impresses me. That I’m writing about it feels somewhat like giving a standing ovation to a Center Fielder for catching a routine fly ball. Being able to rely on the word of others should be the norm, not a pleasant surprise. Nevertheless, way to go Wilshire Homes for good old fashioned promise keeping.