Does your Austin Realtor Know How to Show Homes?

Realtor showing house to couple

Does your Austin Realtor know how to show houses? Maybe not. Ask him or her what “Call and Go” means. The answer might be embarrassing to the agent, once you read this article.

I asked my 10th grade daughter what she thinks “Call and Go” might mean as a showing instruction in Austin MLS listings. She’s not a Realtor and doesn’t know much about the business other than what she absorbs through osmosis from Sylvia and me. But her tart teenage retort was, “well, obviously, if that’s what it’s called, you call and then you go… is this one of your trick questions?”

No, it wasn’t a trick question, but I did have a recent experience which revealed that many Austin Realtors actually DO NOT KNOW what “Call and Go” means as a showing instruction.

I had a new listing for which I expected a tsunami of showings and a quick contract at or above list price. Since the seller was departing on a weekend trip the same day I was entering the new listing, I didn’t want him to be bothered or troubled with tons of showing calls and voicemails during the trip. So I entered my own GoogleVoice voicemail number into the listing as the “call and go” number instead of the seller’s. Thus, the listing had agent showing instructions of:  “Owner Occupied”, “Call and Go”, “Key in Lockbox”.

C&G is by far the most common showing method for Austin MLS listings, and the best way to encourage the most showings. The only status that provides easier showing access is “Vacant and Go”. Other parts of the country don’t do this and instead have elaborate appointment setting logistics. Some are even appalled that we have something called “Call and Go”, as they can’t imagine a buyer’s agent having the seller’s phone number. But it’s common in Texas, where we’re not all uptight and where we actually want our homes to be easy to show and sell. Call and Go does the trick.

Read more